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Privacy Policy

Allied Pharmacy | PharmTT.com

Effective date: 12/09/2026
Last updated: 12/09/2026

1. Introduction

Allied Pharmacy operates the online pharmacy and retail website PharmTT.com (“PharmTT,” “we,” “our,” or “us”).

We respect your privacy and are committed to handling your personal information responsibly and securely. This Privacy Policy explains what information we collect when you visit PharmTT.com, create an account, place an order, upload a prescription, contact us, or otherwise use our services.

By using PharmTT.com, you acknowledge the practices described in this Privacy Policy.

This policy should be read together with our Terms and Conditions, Delivery Policy, Returns Policy, and any other notices displayed on PharmTT.com.

2. Information We Collect

Depending on how you use PharmTT.com, we may collect the following information.

Account and Contact Information

When you create an account, contact us, or place an order, we may collect:

  • Your full name;

  • Email address;

  • Telephone or WhatsApp number;

  • Billing and delivery addresses;

  • Username and password;

  • Communication preferences; and

  • Other information you voluntarily provide.

You may review or update certain account information by signing in to your PharmTT account.

Order and Transaction Information

When you place an order, we may collect and retain:

  • Products ordered;

  • Order date and status;

  • Billing and delivery details;

  • Payment status;

  • Transaction reference numbers;

  • Refund, cancellation, or return information;

  • Customer service communications; and

  • Information required to process or verify the order.

We do not normally store your complete debit or credit card details. Electronic payments may be processed through WiPay or another payment service displayed at checkout. Payment providers process payment information according to their own privacy policies and security requirements.

Prescription and Health-Related Information

Where prescription products or pharmacy services are offered, we may collect information necessary to review and process your request, including:

  • Images or copies of prescriptions;

  • Patient name and identifying information;

  • Prescriber information;

  • Medication requested;

  • Relevant allergies, medical conditions, or other information you voluntarily provide; and

  • Communications with our pharmacists or authorised staff.

This information may be sensitive and will be accessed only by personnel who reasonably require it to review the prescription, provide pharmacy services, communicate with you, maintain appropriate records, or comply with professional and legal obligations.

Uploading a prescription does not guarantee that an item will be dispensed or supplied. Prescriptions may require verification, and a pharmacist may contact you or the prescriber for clarification.

Delivery and Collection Information

If you request delivery or collection, we may collect and use information required to fulfil the order, including:

  • Recipient’s name;

  • Delivery address;

  • Telephone number;

  • Delivery instructions;

  • Preferred collection location; and

  • Proof of delivery or collection, where applicable.

Where a courier or delivery partner is used, we will share only the information reasonably necessary to complete the delivery.

Communications

If you contact us by telephone, email, WhatsApp, contact form, social media, or another communication channel, we may retain the information you provide and our response.

Communications concerning prescriptions, medication, health matters, or customer accounts may contain sensitive information. Please avoid sending unnecessary medical or financial information through unsecured communication channels.

Comments, Reviews, and Forms

If PharmTT.com permits product reviews, comments, or form submissions, we may collect:

  • The information entered into the form;

  • Your account details, where applicable;

  • Your IP address;

  • Browser and device information; and

  • Information used for spam, fraud, and security screening.

Reviews and comments submitted for public display may be visible to other website users. You should not include medical, financial, or other sensitive personal information in a public review.

Technical and Usage Information

When you use PharmTT.com, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Date and time of access;

  • Referring website;

  • Shopping and navigation activity; and

  • Error, security, and performance information.

We use this information to operate the website, improve performance, understand customer usage, prevent fraud, and maintain security.

3. How We Use Your Information

We may use your information to:

  • Create and manage your account;

  • Process and fulfil orders;

  • Review and verify prescriptions;

  • Provide pharmacy and customer support;

  • Arrange collection or delivery;

  • Process payments, refunds, and cancellations;

  • Communicate about orders, products, account activity, or service changes;

  • Maintain records required for business, pharmacy, professional, accounting, or legal purposes;

  • Detect and prevent fraud, abuse, and unauthorised transactions;

  • Secure, maintain, and improve PharmTT.com;

  • Personalise your shopping experience;

  • Respond to complaints, enquiries, and requests;

  • Obtain feedback about our products and services;

  • Send promotional communications where you have consented or where otherwise permitted; and

  • Meet applicable legal, regulatory, and professional obligations.

We will not use prescription or health-related information for unrelated advertising without appropriate consent.

4. Legal and Responsible Processing

We aim to collect only information reasonably necessary for clear and legitimate business, pharmacy, security, and legal purposes.

Where applicable, personal information may be processed because:

  • It is necessary to fulfil an order or provide a requested service;

  • You have provided consent;

  • It is necessary to comply with a legal or professional obligation;

  • It is necessary to protect a person’s vital interests;

  • It is necessary for fraud prevention, website security, or another legitimate business purpose; or

  • It is otherwise permitted or required by applicable law.

We seek to handle personal information consistently with applicable laws and recognised privacy principles, including relevant provisions of the Data Protection Act, 2011 of Trinidad and Tobago, where applicable.

5. Cookies and Similar Technologies

PharmTT.com may use cookies and similar technologies to keep the website functioning and improve your experience.

Cookies may be used to:

  • Maintain your website session;

  • Remember account and display preferences;

  • Keep products in your shopping cart;

  • Support checkout and account authentication;

  • Measure website traffic and performance;

  • Prevent fraud and protect the website; and

  • Remember cookie or marketing preferences.

Necessary Cookies

Necessary cookies may be used for:

  • Shopping-cart functionality;

  • Checkout;

  • Customer authentication;

  • Website security;

  • Session management; and

  • WordPress and WooCommerce functions.

These cookies are required for important website features to operate.

Analytics and Marketing Cookies

If enabled, analytics or marketing technologies may help us understand how visitors use PharmTT.com or measure the effectiveness of advertising.

Where required, these technologies will be activated according to your cookie choices. You may also manage cookies through your browser settings. Blocking necessary cookies may prevent parts of the website, account, cart, or checkout from working correctly.

6. When We Share Information

We do not sell your personal or health information.

We may share limited information with trusted service providers when reasonably necessary to operate PharmTT.com or provide requested services, including:

  • Payment processors;

  • Website hosting and technical-support providers;

  • WordPress, WooCommerce, and approved website service providers;

  • Delivery and courier services;

  • Email, messaging, and customer-support providers;

  • Analytics, security, fraud-prevention, and backup providers;

  • Professional advisers, accountants, insurers, or auditors; and

  • Government, regulatory, professional, judicial, or law-enforcement authorities where disclosure is required or lawfully permitted.

Service providers should receive only the information reasonably necessary to perform their assigned function and are expected to handle it securely and confidentially.

We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of our customers, staff, business, or members of the public.

7. Prescription Confidentiality

Prescription and health-related information is treated as confidential. Access is limited to pharmacists, authorised staff, and service providers who require access for legitimate operational, professional, security, or legal purposes.

We may contact the patient, customer, prescriber, caregiver, or authorised representative when reasonably necessary to:

  • Verify a prescription;

  • Clarify the requested medication;

  • Address a safety concern;

  • Confirm patient or prescriber information;

  • Discuss availability or suitable next steps; or

  • Meet a professional or legal requirement.

We will not knowingly disclose prescription information to an unauthorised person. Customers are responsible for ensuring that any person collecting an order or receiving information on their behalf is properly authorised.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable pharmacy, professional, accounting, tax, security, contractual, and legal obligations.

Different types of information may be retained for different periods. For example:

  • Account information may be retained while an account remains active;

  • Order and payment records may be retained for accounting, audit, dispute, and legal purposes;

  • Prescription records may be retained for periods required by pharmacy practice or applicable law;

  • Security logs may be retained for fraud prevention and investigation; and

  • Customer communications may be retained to manage enquiries, complaints, or ongoing services.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.

9. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against accidental loss, misuse, unauthorised access, alteration, or disclosure.

These safeguards may include:

  • SSL/HTTPS encryption;

  • Access controls;

  • Password protection;

  • Software and security updates;

  • Website monitoring;

  • Restricted staff access;

  • Backups; and

  • Payment processing through specialised payment providers.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect their account credentials, and notify us promptly if they suspect unauthorised access.

Where a data-security incident creates a material risk, we will investigate and take appropriate steps in accordance with applicable obligations.

10. Your Choices and Rights

Subject to applicable law and any professional or legal recordkeeping obligations, you may request that we:

  • Confirm whether we hold personal information about you;

  • Provide access to your personal information;

  • Correct inaccurate or incomplete information;

  • Update your account details;

  • Delete information that is no longer required;

  • Restrict or object to certain uses of your information;

  • Provide a copy of information you supplied; or

  • Stop sending promotional communications.

Some information cannot be deleted immediately where it must be retained for pharmacy, transaction, accounting, fraud-prevention, legal, regulatory, or security purposes.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication. You may also contact us to change your marketing preferences. Transactional messages concerning your account, prescriptions, payments, or orders may still be sent.

To protect your privacy, we may ask you to verify your identity before completing a request.

11. Children and Minors

PharmTT.com is intended to be used by adults or under appropriate adult supervision.

Where a parent, guardian, caregiver, or authorised representative places an order or submits a prescription for a minor, that person confirms that they are authorised to provide the relevant information and act on the minor’s behalf.

We do not knowingly use a minor’s health or personal information for unrelated marketing.

12. Third-Party Websites and Services

PharmTT.com may contain links to social-media platforms, payment services, manufacturers, healthcare resources, or other third-party websites.

Third-party websites operate under their own privacy policies and terms. Allied Pharmacy is not responsible for how an independent third party collects or uses information after you leave PharmTT.com.

A link does not necessarily mean that Allied Pharmacy endorses every statement, product, service, privacy practice, or security measure offered by the third party.

13. International Processing and Storage

Some website, payment, cloud, communications, security, or technical service providers may process or store information outside Trinidad and Tobago.

Where this occurs, we will seek to use appropriate providers and reasonable safeguards, taking account of the nature and sensitivity of the information and applicable legal requirements.

14. Business Changes

If Allied Pharmacy or PharmTT.com is reorganised, sold, merged, or transferred, relevant customer information may be transferred as part of that transaction, subject to appropriate confidentiality, security, and legal safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to PharmTT.com, our services, applicable requirements, or the service providers we use.

The revised policy will be posted on this page with an updated “Last updated” date. Where a change is material, we may provide an additional notice through the website or another appropriate communication channel.

Continued use of PharmTT.com after an updated policy takes effect will be subject to the revised policy.

16. Contact Us

Questions, concerns, or requests concerning this Privacy Policy or your personal information may be submitted through the contact options displayed on PharmTT.com.

Allied Pharmacy / PharmTT.com
Telephone: 607-CARE (2273)
Website: https://pharmtt.com
Email: pharm@alliedfamilycare.org
Business address: #2 Cipero Street, San Fernando, Trinidad and Tobago

Please include sufficient information for us to identify your account or request, but do not send passwords, complete payment-card details, or unnecessary medical information by ordinary email.